Here are answers to some common questions about shopping with Pungol.
What products do you sell?
Pungol offers nose rings, hoops and selected body-jewellery designs. Please check each product page carefully for its description, material, measurements, colour and quantity before ordering.
Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
How much does shipping cost?
Standard shipping within the United Kingdom is free.
How long does delivery take?
Orders are normally processed within 1–3 business days. Standard delivery usually takes approximately 3–7 business days after dispatch. The estimated total delivery time is therefore approximately 4–10 business days from the date of order.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays or circumstances outside our control.
How can I track my order?
When tracking is available, the tracking information will be sent to the email address used at checkout after the order has been dispatched. Please allow some time for the courier’s tracking system to update.
Can I change or cancel my order?
Please email us as soon as possible at nosepin96@gmail.com. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
What should I do if my order is delayed or missing?
If the estimated delivery time has passed, email nosepin96@gmail.com with your full name and order number so we can investigate.
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at nosepin96@gmail.com. Include your order number and clear photographs showing the item, packaging and problem. If the item is confirmed as faulty, damaged or incorrect, we will provide an appropriate replacement or refund.
What is your return policy?
You may request a return within 30 days of delivery. Items must be unused, unworn and returned in their original packaging.
For hygiene reasons, pierced jewellery cannot be returned after its sealed packaging has been opened unless the item is faulty, damaged or incorrect.
Please contact us before returning anything so we can provide the correct return instructions. Full details are available in our Refund Policy:
https://pungol.shop/policies/refund-policy
Who pays the return postage?
For change-of-mind returns, the customer is responsible for return postage. If an item is faulty, damaged or incorrect, Pungol will cover the reasonable return cost or provide suitable return instructions.
Do you offer exchanges?
We do not currently offer direct exchanges. If eligible, you may return the original item and place a new order for the item you prefer.
How long does a refund take?
Once an approved return has been received and inspected, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
What payment methods do you accept?
The payment methods currently available will be displayed securely during checkout.
How can I contact Pungol?
Email: nosepin96@gmail.com
We normally respond within 1–2 business days. You can also use the contact form on our Contact page: