Accepted Payment Methods
The payment methods currently available are displayed securely during checkout. Available methods may vary depending on the customer’s device, payment provider and checkout eligibility.
Pungol does not accept payment by email, bank details sent through messages, or any method that is not displayed at checkout.
Currency
All prices on Pungol are displayed and charged in British Pounds (GBP), unless otherwise shown during checkout.
If your payment provider uses a different currency, it may apply its own exchange rate or additional charges. Please contact your bank or payment provider for details.
Payment Authorisation
By placing an order, you authorise the selected payment provider to process payment for the full order total shown at checkout.
Payment must be successfully authorised before an order can be processed. If a payment is declined, cancelled or cannot be verified, the order may not be accepted.
Please ensure that your billing and contact information is accurate and matches the information held by your payment provider.
Secure Payments
Payments are processed securely by the payment providers available through our checkout. Pungol does not directly receive or store your complete card number or payment-account password.
Never send card details, security codes or payment passwords to us by email or through our contact form.
Order Confirmation
After a successful checkout, an order confirmation will be sent to the email address provided by the customer.
Receiving an automated order confirmation does not prevent Pungol from cancelling and refunding an order if payment cannot be verified, an item is unavailable, or an obvious pricing or listing error is identified.
If we cancel an order after payment has been collected, the payment will be returned to the original payment method.
Prices and Charges
The product price, shipping cost and any other applicable charges will be clearly displayed before the order is submitted.
Standard shipping within the United Kingdom is currently free.
Failed or Duplicate Payments
If you believe you were charged more than once, or your payment failed but a charge appears on your account, please contact your payment provider first because some pending authorisations are temporary.
You may also contact Pungol at nosepin96@gmail.com with your order number and relevant transaction information. Do not send complete card details or security codes.
Refunds
Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days, although your bank or payment provider may require additional time before the funds appear in your account.
For full return and refund conditions, please read our Refund Policy:
https://pungol.shop/policies/refund-policy
Contact Us
For payment or order questions, contact:
Email: nosepin96@gmail.com
Contact page: https://pungol.shop/pages/contact
We normally respond within 1–2 business days.