Refund policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be:

  • Unused and unworn

  • In its original condition

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

For hygiene and safety reasons, pierced jewellery cannot be returned if its sealed packaging has been opened, unless the item is faulty, damaged, or incorrect.

How to Request a Return

To request a return, email us at nosepin96@gmail.com with:

  • Your full name

  • Order number

  • Reason for the return

  • Photographs if the item is damaged, faulty, or incorrect

If your return is approved, we will provide the return address and instructions by email. Please do not send an item back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a tracked postal service, as we cannot be responsible for items lost during return delivery.

If an item is faulty, damaged, or incorrect, Pungol will cover the reasonable return shipping cost or provide an appropriate return solution.

There is no restocking fee.

Damaged, Faulty, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, faulty, or different from what you ordered, contact us at nosepin96@gmail.com within 7 days of delivery.

Please include your order number and clear photographs of the item and packaging so that we can investigate and arrange an appropriate replacement or refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item in accordance with this policy and place a new order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at nosepin96@gmail.com. We cannot guarantee cancellation once an order has been processed or dispatched.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Original delivery charges are non-refundable for change-of-mind returns. This does not affect your rights if an item is faulty, damaged, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact nosepin96@gmail.com.

UK Consumer Rights

Nothing in this policy limits your rights under applicable UK consumer law.

Contact

For return or refund enquiries, contact:

Email: nosepin96@gmail.com
Website: https://pungol.shop/