Shipping policy

Order Processing

Orders are normally processed within 1 to 3 business days after order confirmation.

Business days exclude weekends and UK public holidays. Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping Area

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international or express shipping.

Shipping Cost

Standard UK shipping is free on all orders.

There is no minimum order value required to qualify for free shipping.

Estimated Delivery Time

Standard delivery normally takes approximately 3 to 7 business days after dispatch.

Including our processing time, orders are generally expected to arrive within approximately 4 to 10 business days from the date of order confirmation.

Delivery dates are estimates and may occasionally be affected by carrier delays, severe weather, public holidays, address problems, or circumstances outside our reasonable control.

Order Tracking

Orders are sent using a tracked delivery service where available.

When tracking is available, the tracking number or tracking link will be sent to the email address provided during checkout. Please allow some time after dispatch for the tracking information to update.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your delivery address, contact us as soon as possible at nosepin96@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, contact us at nosepin96@gmail.com with your full name and order number.

We will review the delivery information and contact the carrier where appropriate.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery.

Please provide your order number and clear photographs of the item and packaging. Where appropriate, we will arrange a replacement or refund in accordance with our Refund Policy.

Customs and Import Charges

We currently deliver within the United Kingdom only. Customers will not normally be charged international customs duties or import taxes.

Contact

For shipping or delivery enquiries, contact:

Email: nosepin96@gmail.com
Website: https://pungol.shop/